Freeport, Illinois — The City of Freeport Water & Sewer Department has announced a change in the timeline for the billing of late charges and non-paid turn-off dates. These changes were approved by City Council earlier this year, according to the city.
The city of Freeport says that while some of the timelines are already in place, others have been modified to conform to Illinois statutes.
These procedures to become effective June 25, 2018 are as follows:
• After the bill has been generated and mailed, the postmark on the envelope starts the clock as to when the bill is due. This is 15 days. On the day after the bill is due a late charge will be applied on the overdue portion.
• If any amounts due, including late charges remain unpaid for a period of ten (10) days after the due date the City shall mail to the customer, a notice of delinquency specifying a date by which the delinquent bill shall be paid or on which services will be disconnected. This date will not be less than fifteen (15) days after the date of mailing.
• To avoid turn off, the bill must be paid in the Billing Office, and NOT in the drop box, online or over the phone.
As a reminder, bills and notices are mailed to the customer’s last known address on file. Failure to receive a bill will not relieve the customer from obligation of payment.
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