FHN Debuts Virtual Provider Visits with FHNow

FREEPORT, ILLINOIS — FHN is pleased to offer 24/7 care, 365 days a year virtual healthcare provider (telemedicine) visits at $59 a visit through a new app, FHNow.

FHNow is designed to be a convenient way to consult a healthcare provider when offices are closed or when patients aren’t able to schedule an appointment in person. It is not a replacement for in-person visits with your primary healthcare provider.

FHNow is available to anyone – you don’t need to be an FHN patient to see a board-certified physician via smartphone, tablet or desktop computer. FHN patients can have the notes from their e-visits forwarded to their FHN primary care provider.

It is appropriate for non-emergency illnesses and injuries such as sinus and ear infections, colds, flu, sore throats, upper respiratory infections, ear problems, and pinkeye as well as dermatologic conditions like rashes, eczema, warts and cold sores.

Appointments are available immediately or can be scheduled in advance, and FHNow physicians can send prescriptions to area pharmacies. Lab work, x-rays and other services requiring in-person care are not available through FHNow, and children under 36 months with a fever must be referred for in-person care. Support for multiple languages is available through FHNow.

Virtual visits are $59, payable by credit or debit card. No insurance can be processed through the FHNow service; check with your insurance provider to see if the fee is reimbursable. The fee may qualify for reimbursement from HSA or FSA funds; check with your HSA/FSA provider for details.

Sign up for FHNow using one of the following methods:

  • Download the FHNow app from the Apple App Store or Google Play and follow the signup instructions.
  • Visit MDLive.com/FHNow and click “Get Started” at the top of the page.
  • Call toll-free 1-800-400-MDLIVE (6354) and choose option No. 1.
  • Text FHNDOCTOR to 635483 and let Sophie, your personal health assistant, get you signed up.

FHN, a not-for-profit organization with nearly 1,400 employees, is an award-winning regional healthcare system committed to the health and well-being of the people of northwest Illinois and southern Wisconsin. FHN Memorial Hospital has been recognized as one of the state’s top hospitals for safety by the Leapfrog group and Healthgrades as well as by the world’s largest, completely independent, non-profit product- and service-testing organization. FHN caregivers serve an average of 1,500 people each day across FHN’s 19 locations in 5 counties spanning northwest Illinois. Organized in 1995 as an integrated healthcare delivery system, FHN is comprised of FHN Memorial Hospital, the Leonard C. Ferguson Cancer Center at FHN Memorial Hospital, 13 family healthcare centers offering primary and specialty medical care, hospice, and outpatient mental health services. For more information about FHN, please visit www.fhn.org.

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