See A Street Light Out In Freeport – Here’s Who to Call

Freeport, Illinois – It’s not something people always think about in their neighborhood or when driving down the street in our city. Who owns the streetlight or more importantly, who to call if you see one out is not always on the top of everyone’s mind.

Thanks to the city of Freeport however, now you can tell who owns the street light in your area, and who to call when one is out.

The city says there are four types of street lights within the city:

  1. Ones mounted on wood poles (residential areas) (ComEd Owned)
  2. Ones mounted on decorative poles (Galena Ave., Carriage Hill & Riverside Drive) (ComEd Owned)
  3. Ones mounted on concrete poles (Downtown Area) (City Owned–scroll down for more information)
  4. Ones mounted on Traffic Signals (Major intersections) (City Owned)

The city says that if you notice that a light is not working, please report it to the proper owner following the below directions.

For ComEd Poles: 1-800-334-7661 (1-800- EDISON 1)

Link to online: ComEd Customer Service Inquiries

  • You will get an automated answering machine.
  • Press the number associated with reporting a power outage.
  • You will be asked to enter the phone number where the outage has occurred.
  • At this point, unless you really are having a power outage they will report that no outage for that area has been reported.
  • Next you will be connected to a live person.
  • Tell this person that you are reporting a street light outage.
  • They will take the address (location) of the light and prepare a work order.
  • They will also let you know the time frame for the repair.
For the City Of Freeport Public Works Department 815-235-8210

The city says just let the person answering the phone know the following information:

  • your name
  • your phone number
  • a description of light that is out
  • the address and location of the light
  • the type of pole and any other relevant information

If you get the answering machine please leave the same information after the beep.



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8 thoughts on “See A Street Light Out In Freeport – Here’s Who to Call

  • December 28, 2017 at 4:04 pm

    They need to switch to led, its alot cheaper alot brighter and lasts alot longer

    • December 28, 2017 at 8:38 pm

      They could alwaya run a step up transform to convert it to a 220 and they wouldnt have to worry about changing any bulbs for years to come

  • December 28, 2017 at 11:22 am

    Thanks for this information! We have had a street light out in front of our house for MONTHS and the city didn’t mention, when we talked to them, that it was ComEd that had to handle it! ComEd did say it might take 30 to 45 days to replace it (but possibly sooner), but at least it’s now on the list to replace.

  • December 28, 2017 at 9:29 pm

    All our streets are dark, we need new better street lights, not more bike paths, not another face-lift downtown.


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